Delivery and Returns

Deliveries

Deliveries within Auckland can be made on same day basis providing orders are received prior to 1pm. Please contact the store 09 360 5566 or email us at flowersonfranklin@xtra.co.nz with your request prior to 1pm.

Please be aware, at this point our website is not staffed on Sunday. Orders placed over the weekend will be processed on the Monday morning. Orders placed on a Sunday will be processed on the Monday morning. If you wish to take delivery of an item on the weekend please email us in advance and we will endeavour to arrange this for you, where possible. Additional delivery may apply.

We will endeavour to deliver goods at the agreed delivery time but we will not be liable for late delivery. Late delivery does not entitle the purchaser to cancel the order. For urgent deliveries please phone us for assistance on 09 360 5566. We will endeavour to assist you where possible.

Returns

If you are not entirely happy with a product you have purchased please notify Flowers On Franklin within 24 hours of receipt of the product so we can best decide the following course of action.

In most cases this will include your ability to return your product to us for an exchange.

All goods returned must be in their original packaging and in a saleable condition. The cost of returning goods must be met by the purchaser.

Your Account

© Flowers on Franklin